EFD
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Enterprise Payments

Exception Management

For any system, a percentage of daily transactions will become exceptions, which must be handled in accordance with network rules. Processing exceptions manually can be very expensive and time consuming. EFD simplifies the process of exception handling for pinned and signature transactions through the Exception Management System (EMS) - an intelligent system, utilizing a sophisticated rules engine. EMS supports the full lifecycle of an exception item including: retrieval requests, adjustments, charge-backs, re-presentments, rejects and arbitrations, Visa® and MasterCard® fraud notifications and miscellaneous fees. All reason codes, MMT values and required documents are presented to you based on the transaction attributes, eliminating user errors and reducing costs.

Transaction Storage and Display

Our Transaction Research component allows you to search and display transaction detail. This information is available only minutes after a transaction has occurred. You can perform basic searches to get a quick glimpse of transaction results or perform highly filtered searches using additional search criteria. Either way, you have the ability to drill down into transaction detail that will assist you in research and troubleshooting.

Adjustments

We provide flexible options to give you all the tools necessary to simplify a messy process. You can handle all adjustments yourself or only the parts you choose. Either fax the adjustment request or submit it through our DataNavigator® tool to our Settlement Services Group, who then enters the items into the appropriate adjustment system within two business days. In most cases, adjustments are processed using an electronic system for each network.

Chargebacks

We provides the Transaction Exception System (TES) tool to allow you to enter chargebacks yourself, or you can take advantage of our Chargeback Dispute Center, which handles the entire process on your behalf.

VisaCheck and MasterCard Debit chargebacks can be overwhelming when trying to understand and comply with complex network rules and regulations. Keeping employees trained is an ongoing, expensive process. By using our Chargeback Dispute Center, a dedicated team of chargeback specialists will handle communications with your customers and cardholders, manage the complete chargeback process and provide advice that allows you to concentrate on your core business instead of handling disputes. The Chargeback Dispute Center allows you to: