Data & Decisioning

Integrated Fraud Back Office

EFD Integrated Fraud Back Office solution gives you an enterprise view of all fraudulent activity throughout your organization, helping you to fight fraud attacks on multiple fronts. Integrated Fraud Back Office:

• Reduces training and staffing requirements for research analysts across multiple fraud detection sources
• Shows effectiveness of fraud detection tools in detecting fraudulent transactions
• Improves detection of fraud patterns and organized activity through a consolidated view
• Automates manual research and decision processes to reduce costs, improve consistency and accuracy, as well as react faster to incidences of fraud

Integrated Fraud Back Office provides a comprehensive set of tools to enable you to easily insource or outsource the decisioning process. The business rules prioritization and categorization engine automatically processes events and potential fraud alerts. It offers flexible research and decision capabilities, along with an enterprise-based case management tool that allows you track fraud cases, recover losses, identify causal relationships and interface with compliance and law enforcement agencies. In addition, Integrated Fraud Back Office offers flexible reporting, analytical tools and consulting services to help you analyze fraud patterns and trends to reduce losses and improve compliance efforts. Key components of Integrated Fraud Back Office include:

• Information Integrator - Assimilates multiple alert feeds from various areas with your institution.
• Link Analysis - links new alerts to any related current or historical alerts.
• Business Rules Processing - utilizes the relationships found in Link Analysis and adds in additional customer information, then applies business rules, auto decision rules and auto action steps. Once processed, it prioritizes and categorizes the alert or alert work units to the appropriate queue.
• Research and Decision - Presents alerts to research analysts - grouped by skill level and expertise - for decisioning. The alerts are presented automatically in queue and provide supporting information to enable fast decisioning.
• Case Management - Provides ICMS case management functionality with additional preprocessing steps to enhance the automation of information flow. The Web-based user interface integrates internal and external data sources for enhanced decisioning and investigation.