Data & Decisioning 
Scoring and Case Management
Through Fair Isaac's Falcon™ Fraud Manager 5.1, EFD provides a premier neural network solution for Visa® and MasterCard® processing customers. This joint effort combines Fair Isaac's sophisticated decision-making software, strategies and analytic models with our EFT processing software and years of Visa and MasterCard expertise. Falcon Fraud Manager 5.1 uses a combination of sophisticated neural network models, patented account profiling technologies, case management and flexible, user-definable intelligent rules to analyze payment card transactions for the most subtle signs of fraud, enabling you to take immediate measures to stop fraudulent transactions.
Falcon Fraud Manager is built on a modular platform that simplifies implementation, maintenance and future upgrades with less demand on IT resources. Written in Java, with a Web-based workstation, Falcon gives you more flexibility for rules and case management and enables you to add custom variables. Additionally, the Rules Editor feature eliminates the limits on the number and length of rules. Rules can be easily tracked and modified to quickly react to changing market conditions and respond to new fraud trends.
Falcon's reporting technology gives you quick and easy data analysis to monitor productivity. The case management system provides an intuitive interface to the Falcon Scoring Engine to offer the most effective fraud detection analytics and allow you to streamline case handling and decisioning and process more cases per hour.
Transaction Research
In only seconds, EFD provides access to near real-time information for exceptional customer service. With Transaction Research, you can perform searches based on a number of keys or variables, including business date, device ID, institution or PIDs and primary account numbers (PAN). As a result, the data is returned in one step - meaning your customer service representatives can easily retrieve information while a customer is still on the phone.
Continuous Settlement
EFD provides a Continuous Financial Settlement feature that ensures organizations have the management tools needed to see deep inside operations and monitor business activity throughout the day. Features include Auto Reconciliation, Fee Billing, Management Statistical Reporting and Data Export functions.
Device Management Services
Managing ATMs gets tougher every day. Instant access to device information and troubleshooting potential problems is paramount. With the Device Management Services suite of products, you can easily monitor device status and history, monitor device cash balances, verify all envelope deposit transactions and balance ATMs.
Exception Management
For any system, a percentage of daily transactions will become exceptions, which must be handled in accordance with network rules. Processing exceptions manually can be very expensive and time consuming. EFD simplifies the process of exception handling for pinned and signature transactions through the Exception Management System (EMS) - an intelligent system, utilizing a sophisticated rules engine. EMS supports the full lifecycle of an exception item including: retrieval requests, adjustments, charge-backs, re-presentments, rejects and arbitrations, Visa® and MasterCard® fraud notifications and miscellaneous fees. All reason codes, MMT values and required documents are presented to you based on the transaction attributes, eliminating user errors and reducing costs.