Global Outsourcing

Optimize processes, technologies and operations.

EFD’ global outsourcing solutions provides integrated back-office and contact center services to a number of financial institutions in North America and Europe. Many of you know us through New AccountChex^SM or ChexSystems^SM used by 99 out of the top 100 US banking organizations

Using EFD domain expertise in financial services, and focus on business transformation, EFD global outsourcing solutions can help reduce account acquisition cost, provide world-class customer care, and ensure a high-level of customer retention and yield.

We understand your business, and therefore, our services are aligned with your business needs and the results you seek. Here are some select solutions we offer today.

Secure Account Opening
Identity Verification
Decision Support
Activation & Authorization
Order Fulfillment
Up-selling and Cross-selling

Customer Care
Transaction Management
Monitoring & Analytics
Dispute Resolution
ATM Management Services

Customer Retention
Billing Inquiries
Receivables Management
Account Closures
Escheatment

If you are a retail bank, an insurance company, a mortgage company or a brokerage house, you will find that our approach brings more to the table than just cost savings.

Training