EFD DataNavigator®

EFD DataNavigator® is a comprehensive solution that collects and connects transactional data across the enterprise – allowing banks to harness the power of information that resides in every transaction and giving fresh insights into customers and their activities.  Helping to improve customer service levels, track fraud patterns or simplify cash management at ATMs, EFD DataNavigator can provide the basis for faster responsiveness, better decision-making and improved operations.
EFD DataNavigator provides Transaction Research, Exception Management, Device Management, Settlement and Reporting from one central database and a single point of user access. It operates as a standalone platform for real-time EFT data management, 24 hours a day, 7 days a week, making data available seconds after the transaction is complete, with no impact on switching performance.

Transaction Research
With the ability to perform searches based on a number of parameters, including date, device ID, institution or primary account number, EFD DataNavigator returns complete information to customer service advisors in one easy step while the customer is still on the phone.

Exception Management
Every day, a percentage of transactions will become exception items, which are expensive and time-consuming to process. EFD DataNavigator simplifies the exception management process for PIN and signature-based transactions utilizing a sophisticated rules engine to give deep insight into the data that resides in each transaction.  EFD DataNavigator supports the full lifecycle of an exception item – from retrieval request, adjustments and charge-backs to re-presentments, rejects and arbitrations, fraud notifications and miscellaneous fees.

Continuous Financial Settlement Services
This feature provides the management tools needed to monitor business activity continuously throughout the day.  EFD DataNavigator will support any processor’s settlement needs around the clock, regardless of the front-end switching platform.

Device Management Services
Managing ATMs gets tougher every day.  Instant access to device information is paramount when troubleshooting problems.  EFD DataNavigator allows easy monitoring of device history and status, cash balances and envelope deposits, as well as ATM balancing.

EFD DataNavigator