Global Outsourcing 
Getting started with outsourcing
Taking the first steps towards outsourcing can be difficult, and selecting the right processes to outsource can be one of the most critical issues. Have you grappled with answering the following questions?
- Where do I begin?
- Which processes to consider for outsourcing?
- When outsourcing a complete business unit or function, what interrelated activities or business units can be considered for outsourcing to maximize the benefits?
- Should the process be improved first internally, or should it be outsourced “as is” and then be improved?
- In what sequence should the various processes be outsourced?
- What risks should be considered, and what’s would be their stand-alone and collective impact?
Rest assured, now. EFD offers Process Readiness Index™ (PRI), a well-defined methodology that help clients answer these questions, and make confident outsourcing decisions.
The PRI methodology goes beyond the conventional wisdom of what makes a process an ideal outsourcing candidate. We incorporate the collective wisdom from over half a decade in offshore BPO experience and the knowledge of your business in identifying holistic approach to process outsourcing.
PRI provides insight about the relationships of multiple processes within one business unit, or across multiple lines of business. PRI comprises nearly 20 predictive characteristics – grouped in five segments – to develop insights about the current state of processes and their readiness and applicability for outsourcing. This enables our clients to do a more rigorous evaluation of the full set of processes and prioritize the ones that may be potentially outsourced to maximize benefits in a short timeframe.
Beyond Outsourcing
We support clients in creating value that goes beyond the traditional benefits of outsourcing. While PRI is focused on helping clients prioritize on outsourcing, we assist clients during transition and post-transition.
Implementing Outsourcing
During implementation of outsourced processes, we craft a transition roadmap that not only ensures stable outsourced services, but also unlocks potential improvement in delivery of the processes that differentiates our clients from their competitors. Our transition roadmap also ensure that the processes “in-house” are appropriately aligned to add value in the outsourced process, or focused on bringing incremental value to business.
Outsourced Operations
Business environment is dynamic. Therefore, we constantly monitor our SLAs, and the analyze changes in demand for services at client and industry level. Our Transformational Analytics team is, thus, able to provide insights to our clients, and help trigger a thought process to improve the quality of services, and in some cases offer new solutions.