Global Outsourcing 
Services
Global Outsourcing Solutions have capabilities spread across multiple locations offshore – in India & Canada, and onshore in the US. The services offered by global outsourcing solutions include:
Contact Management and Care
EFD provides 24x7 voice, web and email based contact management and care services, both in-bound and outbound.
The services span from simple customer inquiry calls to complex calls around transaction support and customer grievances.
Associates, recruited after extensive background checks and trained extensively, deliver these services under experienced mentorship and stringent quality norms.
Back-office Process Support
EFD combines a judicious mix of technology and human interventions to offer the most reliable, consistent and performance-oriented back office services. State-of-the-art technology and industry-leading back-office processing applications enable the speed and reliability of our operations, while our well-trained associates ensure consistent, goal-oriented service delivery.
Application capture, case management, fraud monitoring, billing assistance, or analysis, the scope and complexity of Back-office services varies depending upon the vertical.
Receivables Management
We align our contact management and care services and back-office services with the way our clients do business. The services, though available separately, may be inter-locked to offer solutions that focus on business results – of winning, serving or keeping the customers. For instance, we combine capabilities in out-bound contact management, Application Capture and Document Management to offer a powerful Account Opening solution.
EFD provides effective solutions to reduce your outstanding receivables and increase your net-backs. Our staff is trained in advanced customer interaction skills to effectively manage sensitive aspects of your customer relationships.
We provide a wide array of receivables management including:
- Billing/Payment reminder services
- 1 st party account management
- 3 rd party contingency collection
- Agency management
- Skip Tracing
Working in full compliance with all appropriate governmental regulations and client work standards, you can rest assured your customer accounts are managed appropriately. We use the latest receivables management tools and technology to help you improve cash flow, reduce losses, improve recoveries and maximize overall revenues.
EFD delivers many of these services in-house, while some are provided with partners.
A few of our partner organizations are:
- Nationwide Credit. Inc
- Global Recovery Services India Pvt. Ltd.
- United Collection Bureau, Inc.
- First National Collection Bureau, Inc.
Advisory Services
With over half a decade of experience, EFD is one of the pioneers in the nascent outsourcing industry. We share this experience with our clients through a range of advisory services.
We align our advisory services with various phases of the client lifecycle in business process outsourcing.
Phase |
What we do for you |
Considering Outsourcing |
Process Readiness Index™ (PRI) |
Implementing Outsourcing |
Transition Roadmap |
Outsourced Operations |
Transformational Analytics |
We differentiate our advisory services by helping clients focus on specific business results when considering outsourcing, enabling clients to transform the processes for better business results and systematically raise the bar on services in their respective business segments. Get started today.